Sewi11 is committed to protecting your personal data to the highest security standards. This document clearly explains how your information is collected, used, and safeguarded.
We don't just comply with the law — we go further to ensure your data remains secure and stays in your control at all times.
All data transmitted between your device and sewi11 servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
Sewi11 has never sold, rented, or shared your personal data with third parties for marketing purposes. Your data remains entirely yours.
Only authorised sewi11 staff with a legitimate job requirement are permitted to access user personal data — subject to continuous monitoring and auditing.
Sewi11 fully complies with the Malaysian Personal Data Protection Act 2010 (PDPA). All data collection and processing practices adhere to applicable statutory provisions.
You have the full right to access, correct, or request deletion of your personal data. Requests can be submitted through sewi11 support at any time.
You are free to opt out of marketing communications from sewi11 at any time through your account settings, without any difficulty or restriction.
This Privacy Policy explains how sewi11 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use the sewi11 platform accessible at sewi11.win.
By registering an account or continuing to use the sewi11 platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
This Policy applies to all sewi11 users regardless of how they access the platform — whether via desktop web browser, smartphone, or any other digital device. It should be read together with sewi11 Terms and Conditions.
Sewi11 only collects data that is strictly necessary to provide services, ensure security, and comply with legal requirements. We do not collect data beyond what is needed for platform operations.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Data | Account registration & KYC | For the duration of the active account + 5 years |
| Contact Data | Communication & customer support | For the duration of the active account + 2 years |
| Transaction Data | Financial records & compliance | 7 years (legal requirement) |
| Technical Data | Security & troubleshooting | 90 days |
| Game Data | Game records & analytics | 2 years after the last session |
Every piece of data collected by sewi11 has a clear and lawful purpose. We do not process data in ways that are inconsistent with the original purpose of collection without notifying you in advance.
Identity and contact data are used to create and manage your account, process deposits and withdrawals in MYR, grant access to games in the sewi11 lobby, and provide effective customer support. This forms the basis of the service agreement between you and sewi11.
Technical data and activity logs are used to identify and prevent unauthorised access, detect suspicious activity patterns, verify identity during withdrawal requests, and ensure the overall integrity of the platform. This monitoring runs continuously to protect all users.
Sewi11 uses user data to meet legal compliance obligations, including anti-money laundering (AML) requirements, KYC requirements set by authorities, and reporting required transactions to the relevant authorities when mandated.
Anonymised usage data is used to understand how users interact with the platform, identify technical issues, improve interface design, and develop new features relevant to the needs of Malaysian players.
With your consent, sewi11 uses your email address and phone number to send promotional information, bonus offers, and the latest platform news. You may withdraw this consent at any time through your account settings.
Sewi11 does not sell, rent, or trade users' personal data to any external party for commercial purposes. However, there are limited situations where data may need to be shared with specific third parties.
Sewi11 works with selected service providers that support platform operations — including payment gateway providers, cloud computing service providers, and KYC verification companies. All such providers are bound by strict data protection agreements and are only permitted to process data in accordance with sewi11's instructions.
Sewi11 will disclose personal data when required by Malaysian law, a valid court order, or a request from law enforcement authorities. In such cases, sewi11 will endeavour to notify the affected user where permitted by law.
Sewi11 uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and understand how the platform is used. The use of cookies is industry standard and poses no harm to your device.
You can manage and delete cookies through your web browser settings. Disabling essential cookies may affect the functionality of the sewi11 platform. For guidance on managing cookies in your browser, refer to your browser's documentation.
The security of your personal data is a responsibility sewi11 takes very seriously. We invest in comprehensive security infrastructure to ensure your data is protected at all times.
All data transmitted between your device and sewi11 servers is protected by SSL/TLS 256-bit encryption protocols. Sensitive data stored in our databases is also encrypted using robust encryption algorithms. This means that even if the data were accessed without authorisation, it cannot be read without the correct encryption key.
Access to personal data within sewi11's internal systems is strictly controlled based on the principle of least privilege — only staff who genuinely need access to perform their duties are authorised. All access is logged and audited on a regular basis.
Sewi11's security monitoring system operates 24 hours a day, 7 days a week to detect any threats or suspicious activity. Our security team remains vigilant at all times and will respond promptly to any identified incident.
Sewi11 retains your personal data only for as long as necessary to fulfil the purpose of collection or to meet legal requirements. Retention periods vary by data type as specified in the table in Section 2.
When your account is closed — whether at your request or by sewi11 — your personal data is not deleted immediately. Financial and transaction records are retained for 7 years in accordance with Malaysian legal requirements. Other data not required for these purposes will be deleted or anonymised within 90 days of account closure.
You have the right to request deletion of your personal data that is no longer required by sewi11. Requests can be submitted to the support team. sewi11 will process such requests within 30 days, subject to data retention requirements prescribed by Malaysian law.
As a sewi11 user subject to Malaysia's PDPA, you have several rights regarding your personal data. sewi11 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting our support team.
In certain situations, you have the right to request deletion of your personal data, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service.
Under certain circumstances, you have the right to request that sewi11 restrict how we process your personal data while an issue is being resolved.
The sewi11 platform is intended exclusively for individuals aged 18 and above. sewi11 does not knowingly collect or process personal data from minors. Should sewi11 discover that a minor's data has been collected without our knowledge, that data will be deleted immediately and the relevant account will be terminated.
If you believe a minor has registered a sewi11 account, please contact our support team immediately so we can take the appropriate action.
All payment gateways integrated within sewi11 — including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost — have their own privacy policies. When you make a deposit or withdrawal, you interact directly with those third-party systems under their own terms and privacy policies.
Sewi11 is not responsible for the privacy practices of any third-party services. We encourage you to read and understand the privacy policies of all third-party services you use when interacting with the sewi11 platform.
Sewi11 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material amendments will be communicated to users via their registered email or in-platform notification at least 14 days before taking effect.
The last updated date of this Privacy Policy is always displayed at the top of the document. We encourage you to review this policy periodically to stay informed about how we manage your data.
Continued use of the sewi11 platform after any amendments take effect will be considered acceptance of the revised policy. If you do not agree with the changes, please contact us to discuss the available options.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how sewi11 handles your personal data, our support team is available 24 hours a day, 7 days a week.
You can reach us via the live chat available on the sewi11 platform. For enquiries specifically related to personal data, please state "Personal Data Enquiry" in your message so it can be routed to the appropriate officer promptly.
For full details on the platform's usage rules, please read sewi11 Terms and Conditions. For general enquiries about your account and games, visit the sewi11 FAQ.
With robust data protection and full transparency, you can focus on what matters most — enjoying the best gaming experience with sewi11.